TJC Provides Overview of Closed-Loop Communication for Test Results

Published: 01/06/2020

  • The Joint Commission
Relevant To:
  • Ambulatory Surgical Centers,
  • Medical Office,
  • Critical Access Hospitals,
  • Home Health,
  • Hospitals,
  • Community Mental Health Centers,
  • Long Term Care,
  • Ambulatory Care,
  • Office-Based Surgery,
  • Inpatient Rehabilitation Facility,
  • Clinical Lab,
  • Behavioral Health,
  • Rural Health Clinics

The Joint Commission’s (TJCs) Quick Safety 52 reviews how closed-loop communication of test results can advance patient safety.  According to TJC, diagnostic error is a serious safety issue; it occurs frequentlyand it can be both catastrophic and costly.  In the report, TJC uses The National Academy of Medicine’s definition of diagnostic error: “…the failure to (a) establish an accurate and timely explanation of the patient’s health problem(s) or (b) communicate that explanation to the patient.”

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